Useful Information
What you need to know
We specialise in providing an expert service to meet your online needs. 

Service Benefits
  • Immediate start
  • Clear idea of what the service is being commissioned for
  • Answers provided are based on what is right/consistent across the NHS – we do not make things up or have a hidden agenda – anything we do is based on NHS or legal requirements and not our personal opinion.
  • You can choose what services you want from us
  • If you want us to provide support to clear down any backlog with FOI requests that is fine 
  • That generally means deal with any complaints, outstanding reviews, understand how the organisation needs to reply
  • Exactly the same principles would apply with SAR’s
  • If you just want to deal with Data Protection Impact Assessments or just review policies that is fine
  • You might want us to just look at whether existing processes and documentation are up to date
  • If something does not need fixing, we will not try and reinvent the wheel – the core focus is always on making sure that everything is fit for purpose
We specialise in providing an expert service to meet your online needs.

Solutions
  • Our priority is that your needs are met, to your full satisfaction, every time.
  • We work with you to come up with ideas that are right for you and your clients.
  • Your satisfaction is our No. 1 priority. 
  • We'll do what it takes to find the best solution. 
How we are set up
  • Technically, we are a Small to Medium Enterprise (SME) – but the reality is that we are a Micro Business and have no intention to be anything else.
  • We are set up in a way that allows the customer to gain access to skills and knowledge that we have, or that we can find for them. This means we do not have big offices or a large footprint.
  • Traditionally, most of our business has been gained based on word of mouth and reputation – and that reputation is important to us.
  • Expect a brilliant service from us but DO NOT expect us to be like big business. If you do, our costs have to increase.
  • Our quotes are competitive and that means at times they may look too good to be true. 
  • We do not believe that competitive means being close to the same as everyone else, and that makes us stand out.
How we can help with caped rates and changes to IR35
  • This is something that we are really aware of – we have to be if we want to stay in business.
  • We can help with ensuring that rates fit in with current agency caps and also ensure that new IR35 requirements can be complied with.
  • REMEMBER – if you are a public sector organisation, the responsibility for complying with IR35 is shifting to you and away from the contractor. It will mean that you have to make some decisions about how work should be delivered, but sometimes change is good.
  • The key change is that work cannot be delivered the way that it used to be – if you need someone on site 5 days a week, the best way is simply to get someone on a temporary contract as staff.
Long term service provision

We have liaised with an intermediary recruitment specialist company that can facilitate a delivery based contract 

Terms and conditions 
  • Our standard terms and conditions for customers and contractors are available on request OR are made available as we start thinking about doing business with each other.
  • Sorry, but our turnover means that we have to charge VAT.
  • Our standard payment terms are 15 calendar days from the date the invoice was issued.
  • Our rates are competitive and based on cash flow – the sooner someone pays, the lower our prices can be.
  • We do accept longer payment terms, but that is based on the organisation and what we know of them.
Payments
  • We are a legitimate business and how you pay us is important.
  • All payments should be via electronic transfer to our named bank account
  • Every now and then we get paid by cheque, but we never accept cash.

PRIVACY NOTICE

We do not use any data collected via this website for secondary use purposes except to monitor who is viewing, using it or contacting us. Should we contact you for marketing purposes, this will be based on your consent and you are able to withdraw this at any stage. Any information collected by us will not be shared or sold to third parties and that is part of the reason why we do not advertise who our clients are/have been – to ensure that privacy is maintained right from the very beginning.
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